When I taught music, I created elaborate modifications of standard notation to fit individual needs. As a barista, I tested, analyzed, then implemented improvements to tools and processes. These tests and implementations were always informed by modifications employees had already, unknowingly, integrated into their routines.
I’ve learned that my love of solving problems stems from my love of understanding people. Being a fierce and constant advocate for the user means being willing to ask the deeper questions and take the extra steps to ensure that the real issues are being addressed.
Knowingly or not, I have been following the design methodology my whole life. I’m an eternal optimist, and believe that designers play a critical role in solving the worlds most difficult problems.